The regular service for ePassports is available from all the District Administration Offices in Nepal and all Nepali Diplomatic Missions abroad.

Passports will be available in all the three districts of Kathmandu Valley within a week. Passports will be available within 15 days on the Mahendra Highway outside Kathmandu and surrounding districts and districts with air facilities. After receiving the passport at the district administration offices, an SMS will be sent to the applicant's mobile to collect the passport.

Please contact the rejection counter no. 11 'A' at Department of Passports. If the provided reason for rejection is understood then you may directly visit the enrollment center for biometrics at room no. 112. The rejected pre enrollment form will be valid for next 15 days of the enrollment. If it exceeds 15 days, you will have to fill up another pre enrollment form, verify it at local verification unit and visit room no. 112.

 Even if the national identity card is submitted, the department may demand an open letter of authenticity as per its needs for further verification. However, it has been made mandatory in case of minor identity cards.

While filling the citizenship number, applicants are required to fill the number from right side incase citizenship number is longer than 14 digits. For eg; if your citizenship number is 072-312-13792/432796, please fill 31213792432796. Note that current system does not allow special characters like hyphen(-) or slash(/), and hence is not required.